Introduction

The Horizon Helpdesk tool provides monitoring and remote troubleshooting capabilities for disparate Horizon deployments across your global enterprise, from a single interface.

Horizon Cloud Helpdesk Tool

The Helpdesk tool provides troubleshooting capabilities for user sessions:

  • View by user
  • Monitor multiple / all sessions across pods
  • Session / User identifiers
  • Configuration information
  • User experience metrics at a glance
  • Historical information

Helpdesk Benefits

  • Provides administrators with critical information necessary to assist end users
  • Ability to take corrective action such as:
    • Review and stop running applications and services
    • Kill sessions

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