Introduction
The Horizon Helpdesk tool provides monitoring and remote troubleshooting capabilities for disparate Horizon deployments across your global enterprise, from a single interface.
Horizon Cloud Helpdesk Tool
The Helpdesk tool provides troubleshooting capabilities for user sessions:
- View by user
- Monitor multiple / all sessions across pods
- Session / User identifiers
- Configuration information
- User experience metrics at a glance
- Historical information
Helpdesk Benefits
- Provides administrators with critical information necessary to assist end users
- Ability to take corrective action such as:
- Review and stop running applications and services
- Kill sessions
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