Introduction

Explore the features of Workspace ONE Assist by going through a live Remote Management session to learn what features are available to both the end-user on the remote device and the remote administrator. Learn how Workspace ONE Assist allows support staff to better assist and troubleshoot remote devices in the field while allowing your end-users to retain their privacy.

1. Workspace ONE Assist Details

Supported Platforms: VMware Docs reference available here.

  • iOS
    • Requires Workspace ONE Intelligent Hub v4.9.3 or later
  • Android
    • Requires Workspace ONE Intelligent Hub v7.0 or later
    • Requires Android v6.0 (Marshmallow) or later
  • Windows Mobile/CE

Advanced Remote Management Requirements: 

  • General Requirements
    • Browsers: Latest version of Google Chrome, Safari, Internet Explorer, or Edge.  File Manager feature is supported only by Chrome.
    • Workspace ONE UEM version 9.2 or later with ARM add-on
    • Purchased the Advanced Remote Management add-on license 
  • On-Premises Requirements:  See VMware Docs reference available here.

For SaaS Customers, the general requirements above are the only requirements the administrator must meet.  On-Premises Customers should refer to the full list of requirements posted at the VMware Docs reference above.

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