Un-enrolling Your Android Device

You are now going to un-enroll the Android device from AirWatch.

NOTE - The term Enterprise Wipe does not mean reset or completely wipe your device. This only removes the MDM Profiles, Policies, and content which the AirWatch MDM Agent controls.

It will NOT remove the AirWatch MDM Agent application from the device as this was downloaded manually before AirWatch had control of the device.

1. Enterprise Wipe (un-enroll) your iOS device

Enterprise Wipe (un-enroll) your iOS device

Enterprise Wipe will remove all the settings and content that were pushed to the device when it was enrolled.  It will not affect anything that was on the device prior to enrollment.

To Enterprise Wipe your device you will first bring up the Workspace ONE UEM Console in a web browser. You may need to re-authenticate with your credentials (VLP registered email address and VMware1! as the password).

  1. Click Devices on the left column.
  2. Click List View.
  3. Click the checkbox next to the device you want to Enterprise Wipe.

NOTE - Your Device Friendly Name will very likely be different than what is shown. It will, however, be in the same location as shown on image in this step.

2. Find the Enterprise Wipe Option

Find the Enterprise Wipe Option
  1. Click More Actions. NOTE - If you do not see this option, ensure you have a device selected by clicking the checkbox next to the device.
  2. Click Enterprise Wipe under Management.

3. Enter your security PIN

Enter your security PIN.

After selecting Enterprise Wipe, you will be prompted to enter your Security PIN which you set after your logged into the console (1234).

  1. Enter 1234 for the Security PIN. You will not need to press enter or continue, the console will confirm your PIN showing "Successful" below the Security PIN input field to indicate that an Enterprise Wipe has been requested.  

    NOTE - If 1234 does not work, then you provided a different Security PIN when you first logged into the Workspace ONE UEM Console.  Use the value you specified for your Security PIN.

NOTE - If the Enterprise Wipe does not immediately occur, follow the below steps to force a device sync:

  1. On your device, open the AirWatch Agent application.
  2. Tap the Device section (under Status) in the middle of the screen.
  3. Tap Send Data near the top of the screen.  If this does not make the device check in and immediately un-enroll, continue to Step #4.
  4. If the above doesn't make it immediately un-enroll, then tap Connectivity [Status] under Diagnostics.
  5. Tap Test Connectivity at the top of the screen.

NOTE - Depending upon Internet connectivity of the device and responsiveness of the lab infrastructure, this could take a couple of minutes or more if there is excessive traffic occurring within the Hands On Lab environment.

Feel free to continue to the "Force the Wipe" step to manually uninstall the Workspace ONE UEM services from the device if network connectivity is failing.


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