Troubleshooting – Software Distribution
Important Resources
- The GPO package is uploaded as an app that will be published via Software Distribution. For more details and troubleshooting tips, reference these helpful guides:
App Package Fails to Deploy or Fails to Install
- Check the Troubleshooting logs for the Device within the AirWatch Console under Devices > List View > [Select target Device] > More > Troubleshooting.
- Deployment attempts and results are logged here, so check the logs and locate any events related to deploying/installing the GPO application.
- On the target device, run
regedit
(Click Windows button > searchregedit
) and review the registries under HKEY_LOCAL_MACHINE > SOFTWARE > AirWatchMDM > AppDeploymentAgent.- Check the Queue path and see if any processes appear. If so, check the LastDeploymentLog and LastStatusCode for more details.
- Check the S-1-5-18 path and see if any processes appear. If so, check the LastDeployment Log and LastStatusCode for more details.
- https://vault.vmware.com/group/vault-main-library/windows-10-tips-and-tricks has a section titled Registry Success and Error Codes that can help troubleshoot based on the codes provided here.
- In Explorer, navigate to
%programdata%/AirWatchMDM/AppDeploymentCache/
. Find the folder with the App Manifest ID and open it.- Ensure that the .zip folder (should be named the same as the app uploaded to the AirWatch Console) is present and that the contents are extracted.
- Ensure DeployPackage.ps1 exists.
- Ensure LGPOConfirmPackageInstall.ps1 exists.
- If the app did not download, you can attempt to re-push the application from Console or restart the Task Schedulers.
- Open WindowsTask Scheduler and navigate to Task Scheduler Library > VMware > AirWatch.
- Select both tasks (Install Validation Task and Software Distribution Queue Task), right-click and select End. Then select both tasks, right-click and select Start.
- Back in Regedit, delete all the paths under the AppDeploymentAgent path in HKEY_LOCAL_MACHINE > SOFTWARE > AirWatchMDM.
- Send the Install command to the device again from the AirWatch Console by navigating to Devices > List View > [Select Target Device] > Apps > Select App > Install.
- Ensure that the .zip folder (should be named the same as the app uploaded to the AirWatch Console) is present and that the contents are extracted.
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