Verifying Office 365 Pro Plus Deployment

Due to the scalability of this lab, time constraints, and the size of the install size, the Office 365 Pro Plus installer WILL NOT complete on your Windows 10 device before the lab session expires.  This section will guide you through verifying that the install command was completed and how you can verify your software distribution process for scenarios outside of this lab.

1. Verify App Availability in Workspace ONE

You can confirm that the Office 365 Pro Plus application was assigned to your device and is installing within the Workspace ONE application.  

1.1. View the Office 365 ProPlus app in the Catalog

Within the Workspace ONE application:

  1. Click Refresh icon
  2. Click Catalog.
  3. Notice that the Office 365 ProPlus application you configured within AirWatch displays as 'Installing'.

Because our Office 365 ProPlus app was deployed as Auto install, the application is already installing on our device.  On Demand apps would also display here in the catalog, and users would need to manually begin the installation process from this view if they desired to download those apps.

NOTE - If you don't see the Office 365 Pro Plus application, you may need to wait several minutes and try refreshing the Catalog by closing the Workspace ONE application and re-opening it.

NOTE - The 'Installing' status will update appropriately once the installation is finished.  Due to limited network resources and limited lab time, we suggest continuing to the next steps to see how else you could verify and troubleshoot app deployments.

2. Verify Install Command Was Sent

You can retrieve details about the current install status of an application on the assigned devices.  This can be used to monitor if devices are installing the application appropriately.

Back in the AirWatch Console,

  1. Click Apps & Books
  2. Expand Applications.
  3. Click Native.
  4. Click the Internal tab.
  5. Click the "Office 365 Pro Plus" application you deployed.

2.2. Application Details View Summary

  1. Notice that the Install Status is currently showing Not Installed for 1 device.  This verifies that 1 device is currently assigned to receive the application and the application is still reporting as Not Installed.
  2. You can also verify your Deployment Progress to ensure that the number of devices receiving this application is correct and that your Deployment Mode (Auto or On Demand) is correct.

2.3. Application Devices View

  1. Click the Devices tab.  This will show the current list of Devices that are assigned to receive this application.
  2. Notice that our enrolled Windows 10 Device is marked as Not Installed, but the Reason is listed as "Install Command Dispatched".  Since we are installing a few GB over a network with limited resources, this is expected as the install can take some time.

NOTE - Once the Install Command is processed, the Install Status and Reason fields will update to show either that the install was successful or that there were errors.

3. Using Device Details to Track Applications & Troubleshooting

In addition to the applications details view, you can view Apps information and Troubleshooting logs, which can aid in tracking application deployments and debugging why deployments may fail.

Click your Device Name from the Devices view.

3.2. Device Apps View

  1. Click the Apps tab.
  2. Scroll down until you see the Office 365 Pro Plus app in the list.
  3. Here you can see a list of applications that are installed on the device and additional information about each of them.  Successful, pending, and failed installations will all appear here.  You can see here that the Office 365 Pro Plus application is pending due to the grey checkmark.

3.3. Device Troubleshooting View

  1. Click the More dropdown.
  2. Click Troubleshooting.

3.4. View Device Events

  1. Ensure the Event Log tab is selected. Under Event Log, you can view the full list of events sent to the device.  You can use this information to verify that the Install Command was received, and details around why the install succeeded or failed.
  2. Search for Application in the search box.
  3. Scroll to the right.
  4. Find the Install Application Requested action for the Office 365 Pro Plus application to verify that the device received the command.  You may need to scroll to the right to find the necessary columns, which are:
  • Event: Install Application Confirmed
  • Event Data: Application: Office 365 Pro Plus

4. Verify Install Was Completed (follow along)

The following steps are for instructional purposes only, as the Office 365 Pro Plus installer WILL NOT complete before the lab expires!  Please follow along to see how you can verify that software distribution installs are completed and successful.

NOTE - As mentioned before, the Office 365 Pro Plus installment will likely not complete before your lab expires due to limited network resources and the lab time limit!  This section will demonstrate what a successful install would look like in the AirWatch Console in a real deployment.

  1. Click Apps & Books.
  2. Expand Applications.
  3. Click Native.
  4. Click the Internal tab.
  5. Click the "Office 365 Pro Plus" application you deployed.

NOTE - As mentioned before, the Office 365 Pro Plus installment will likely not complete before your lab expires due to limited network resources and the lab time limit!  This section will demonstrate what a successful install would look like in the AirWatch Console in a real deployment.

4.2. Application Details View Summary (follow along)

Notice that the Install Status now shows Installed for the Windows 10 device.  

NOTE - As mentioned before, the Office 365 Pro Plus installment will likely not complete before your lab expires due to limited network resources and the lab time limit!  This section will demonstrate what a successful install would look like in the AirWatch Console in a real deployment.

4.3. Application Devices View (follow along)

Notice that the Install Status has been updated to show Installed, and that the Reason is listed as Managed.  

NOTE - As mentioned before, the Office 365 Pro Plus installment will likely not complete before your lab expires due to limited network resources and the lab time limit!  This section will demonstrate what a successful install would look like in the AirWatch Console in a real deployment.

4.4. Verify Installation on the Windows 10 Device (follow along)

  1. Click the Windows button.
  2. Once the install completes, you will notice that the Recently Added section now displays the Office 2016 suite.

NOTE - As mentioned before, the Office 365 Pro Plus installment will likely not complete before your lab expires due to limited network resources and the lab time limit!  This section will demonstrate what a successful install would look like in the AirWatch Console in a real deployment.

0 Comments

Add your comment

E-Mail me when someone replies to this comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.